Getting to know your Roku® Premiere

How do I get started?

To help you with your Roku streaming player, you can follow along with the tutorial video below or review the Quick Start Guide. You can also browse the list of hand-picked articles at the bottom of the page to learn about a variety of related topics from troubleshooting technical issues, to streaming your favorite content, to personalizing your Roku experience.

Quick Start Guide

• Roku Premiere (model 3920)

Common questions

Check out some of the common questions people ask when setting up a Roku player.

• Do I need to create a Roku account?
• How do I protect myself from activation and technical support scams?
• Why is a payment method required when creating a Roku account?
• Will I be charged a monthly subscription or rental fees?
• Can I take my Roku player with me when I travel?

Set up your Roku player

When you are ready, proceed with the simple setup process and activate your Roku player.

• How do I set up my Roku Premiere?
• How do I attach my Roku player using the adhesive strip?
• How do I find my wireless network name and password?
• How do I activate or link my Roku player?

Resolve setup issues

Should you run into an issue during setup of your Roku player, you can find help in a variety of technical articles.

• Setup

  • What should I do if my Roku player will not power on?
  • What should I do if the red light is flashing or I see a "low-power" warning?
  • How do I resolve an issue when activating or linking my Roku player?
  • What should I do if the red light is on or I see a “Your device is overheating” warning?
  • Why does my Roku player restart every time I turn on my TV?
  • How do I factory reset my Roku player?

  Network

  • What should I do if my Roku player is unable to connect to my wireless network?
  • Tips for improving the wireless connection

  Picture and sound

  • What should I do if I cannot see the picture on my TV?
  • What should I do if I do not hear the sound?
  • What should I do if I see a “HDCP Error Detected” message?
  • Why is HDCP 2.2 important to playing 4K Ultra HD or HDR content?
  • How do I resolve channel playback issues?

  Remote control

  • How do I resolve problems with my remote?
  • Why are button presses on the remote missed?

Watch your favorite content

After your Roku player is set up and linked to your Roku account, it is time to start streaming the latest blockbuster movies, popular TV shows, and more.

• What is The Roku Channel?
• How do I add channels?
• How do I find free movies and TV shows?
• How do I find 4K Ultra HD and HDR content?
• How do I use Roku Search to find my favorite content?
• How do I create a PIN to avoid accidental purchases?

Learn about Roku features

The Roku OS offers a number of great features to help you get the most from your Roku player and enjoy your streaming experience to the fullest.

• How do I cast apps like YouTube or Netflix from my phone to my TV?
• How do I enable closed captioning?

Personalize your experience

Once you are comfortable using your Roku player to stream your favorite content, you can create a personalized Roku experience just for you.

• How do I move channels on my Roku player?
• How do I change the theme to adjust the look of the Roku interface?
• How do I change the screensaver?
• How do I block content using parental controls?

Get the Roku mobile app

A great companion for your Roku experience is the free Roku mobile app for iOS^® and Android^™. You can use it to search and control your Roku device with your voice, connect headphones for private listening, share personal photos and video on your TV screen, and much more.

• How do I install the Roku mobile app?
• How do I control my player using the Roku mobile app?
• How do I use my voice with the Roku mobile app to search and control my Roku player?
• How do I use headphones on my mobile device for private listening?
• How do I display photos, videos, and songs on my TV?