Getting to know your Roku Ultra

How do I get started?

To help you with your Roku streaming player, you can review the Quick Start Guide. You can also browse the list of hand-picked articles at the bottom of the page to learn about a variety of related topics from troubleshooting technical issues, to streaming your favorite content, to personalizing your Roku experience.

Quick Start Guides

• Roku Ultra (model 4850)

Common questions

Check out some of the common questions people ask when setting up a Roku player.

• Do I need to create a Roku account?
• How do I protect myself from activation and technical support scams?
• Why is a payment method required when creating a Roku account?
• Can I take my Roku player with me when I travel?

Set up your Roku player and remote

When you are ready, proceed with the simple setup process and activate your Roku player.

• Setup

  • How do I set up my Roku player?
  • How do I find my wireless network name and password?
  • How do I activate or link my Roku player?

  Remote

  • How do I charge my remote and use its features?
  • How do I set up my remote to control volume and power on my TV?
  • How do I create a personal shortcut button on my remote?

Resolve setup issues

Should you run into an issue during setup of your Roku player, you can find help in a variety of technical articles.

• Setup

  • What should I do if my Roku player will not power on?
  • How do I resolve an issue when activating or linking my Roku player?
  • What should I do if the red light is on or I see a “Your device is overheating” warning?
  • How do I factory reset my Roku player?

  Network

  • How do I connect my Roku player to my network?
  • Tips for improving the wireless connection

  Picture and sound

  • What should I do if I cannot see the picture on my TV?
  • What should I do if I do not hear the sound?
  • What should I do if I see a “HDCP Error Detected” message?
  • Why is HDCP 2.2 important to playing 4K Ultra HD or HDR content?
  • Why is 4K Dolby Vision not working?
  • How do I resolve playback issues?

  Remote control

  • How do I resolve problems with my remote?
  • Why is my remote not controlling volume and power on my TV?

Watch your favorite content

After your Roku player is set up and linked to your Roku account, it is time to start streaming the latest blockbuster movies, popular TV shows, and more.

• How do I add apps?
• How do I find free movies and TV shows?
• How do I find 4K Ultra HD and HDR content?
• How do I use Roku Search to find my favorite content?
• How do I create a PIN to avoid accidental purchases?

Learn about Roku features

• How do I use my voice to search and control my Roku player?
• How do I use volume modes for an even listening experience?
• How do I use headphones with my remote for Headphone Mode?
• How do I cast apps like YouTube or Netflix from my phone to my TV?
• How do I enable closed captioning?
• How do I find my remote using lost remote finder?

Personalize your experience

Once you are comfortable using your Roku player to stream your favorite content, you can create a personalized Roku experience just for you.

• How do I move apps on my Roku player?
• How do I change the theme pack to adjust the look of the Roku interface?
• How do I block content using parental controls?

Connect with Bluetooth®

Connect a Bluetooth-enabled device and you can listen to music, podcasts and other audio from your smartphone, tablet, or computer on your Roku player.

• How do I connect a Bluetooth device to my Roku player?
• How do I resolve issues connecting a Bluetooth device to my Roku player?

Get the Roku mobile app

A great companion for your Roku experience is the free Roku mobile app for iOS^® and Android^™. You can use it to search and control your Roku device with your voice, connect headphones for Headphone Mode, share personal photos and video on your TV screen, watch The Roku Channel on the go, and much more.

• How do I install the Roku mobile app?
• How do I control my player using the Roku mobile app?
• How do I use my voice with the Roku mobile app to search and control my Roku player?
• How do I use headphones on my mobile device for Headphone Mode?
• How do I display photos, videos, and songs on my TV?