How to fix errors in the Roku Smart Home mobile app
If you see the error “The app isn’t compatible with your device,” in the Roku Smart Home app, your phone or tablet may be jailbroken, rooted, running uncertified software, or using an unsupported operating system.
This article provides troubleshooting instructions for Roku Smart Home app compatibility issues on Google Android™ and Apple iOS® phones and tablets.
How to fix Roku Smart Home app compatibility issues
App compatibility issues on Android
- The Roku Smart Home App requires Android version 9.0 or newer.Update the app in the Google Play Store.
- If your Android phone or tablet is rooted, running uncertified software, or not Play Protect certified, then it may not work with the Roku Smart Home mobile app. Learn more about how to check your Play Protect certification status.
- If your device is not Play Protect certified or you are using an older device that does not have the option to check certification status, get further help from Android support or the Android Help Community.
Note: Supported mobile OS versions are subject to change as required in the future.
App compatibility issues on iOS
- Update the Roku Smart Home mobile app to iOS 16.0 or newer. Follow the prompts within the Roku Smart Home app and click Update app now, or update the Smart Home app directly in the App Store.
- If your phone or tablet is running an older version or is jailbroken, it may not be compatible with the mobile app. Contact Apple support for further support.
Roku Camera issues
- For Roku cameras (like the Battery Camera), follow these steps or refer to the camera troubleshooting guide for connection-specific solutions.
- Restart from app Settings by scrolling down and tapping Restart, or unplug/re-plug your camera.
- The Outdoor SE camera has a power switch under the back cover—slide the switch OFF, wait 30 seconds, then switch it back ON.
- To restart the Roku Battery Camera, press the Setup button three times.
- Restart the Floodlight Camera by locating the breaker switch that controls power to your camera. Switch in OFF, wait for 30 seconds, then switch it back ON.
Last updated at 2/25/2026 10:02:29 PM
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