How to fix Roku Smart Home device software update issues

Restart your device

Many issues can be resolved by restarting your Smart Home Device. If your device won't update, you can try resetting it.

Important: If an update is in progress or stuck, do not restart your smart home device. Restarting your device while an update is in progress can cause issues.

• Cameras:
  • Restart from app Settings by scrolling down and tapping Restart, or unplug/re-plug your camera.
  • The Outdoor SE camera has a power switch under the back cover—slide the switch OFF, wait 30 seconds, then switch it back ON.
  • To restart the Roku Battery Camera, press the Setup button three times.
  • Restart the Floodlight Camera by locating the breaker switch that controls power to your camera. Switch in OFF, wait for 30 seconds, then switch it back ON.
• Monitoring Hub: Hold the Reset button for 8 seconds
• Doorbells:
  • Wired: Turn the breaker OFF and wait 30 seconds. Then turn the breaker ON.
  • Wireless: Loosen the security screw at the bottom of the doorbell. Then, remove the backplate by sliding it down and press the Power button. Wait 30 seconds, then press it again to turn the doorbell ON.
• Bulbs: Switch them off, then on again
• Light Strips/Plugs: Unplug from power, wait 30 seconds, then plug back in

Check internet connection

Firmware updates require your device to be powered on, connected to the internet, and your Roku Smart Home app to be up to date. If you see an Update Failed message or are unable to update firmware for any other reason, follow the steps below.

Other causes for a firmware update to fail

• Weak Wi-Fi signal or internet interruptions: Try restarting your router or moving your Roku device closer to the router.
• Outdated app version: Ensure you're running iOS version 16.0 and Android 9.0 or higher on your devices.
• Your device is not powered on: Check the power connection.
• An ongoing update was interrupted: Try the update again.

Following these steps usually resolves update failures and ensures your devices get the latest fixes and features.

Troubleshooting

For additional help solving an issue with your smart home device or one of its features, refer to the articles below:

• How to fix Roku Smart Home device offline issues
• What to do if your Roku Smart Home Camera or Video Doorbell will not power on
• What to do if your Smart Bulb, Smart Plug, or Smart Light Strip does not power on
• How to fix smart home device issues after firmware update
• Release notes with details about the latest firmware updates are also available

Advanced troubleshooting steps

If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.

Set up your device again

You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.

Reset your device

If setting up your smart home device again did not resolve the issue, you can factory reset it and then set it up again. This should be a last resort for troubleshooting purposes since it removes all preferences and settings. For help, learn how to reset your smart home device.

If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.

After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.