How to fix a picture or sound issue with your Roku Smart Home camera or Video Doorbell

Step 1: Check your Wi‑Fi connection

Your camera or doorbell needs a strong Wi‑Fi signal to work well.

• On your phone or tablet, connect to your Wi‑Fi and open a browser. Try going to www.roku.com.
  • If the page doesn’t load, there may be an internet outage or Wi‑Fi problem.
• Try restarting your router: unplug it, wait 30 seconds, then plug it back in.
• Make sure the camera is not too far from the router or blocked by thick walls. You may see problems when they're far from each other.
• Your camera needs the 2.4 GHz band to connect.

Note: The Roku Wireless Doorbell supports a 5GHz connection.

Step 2: Fix blurry video or odd video problems

If your signal is good, but you still see blurry video:

• Change the video quality streamed to your mobile device by selecting your camera or doorbell in the Roku Smart Home App, then tap HD and select a lower video quality.
• Check for obstructions: make sure nothing is blocking the lens or causing glare (for example, a mirror, bright light, or direct sun).
• Wipe the lens if there’s condensation or dirt.
• If the video is upside down, open the Roku Smart Home app > Select your camera/doorbell → Settings > Advanced settings > Rotate image 180°.

Step 3: Fix muffled or distorted sound

If video is fine but the sound is bad:

• Make sure the device’s speaker isn’t covered and isn’t placed right next to very loud sounds (like a TV or stereo) which can distort the mic.
• On your mobile device, in the app:
  • For live streams: Open the Home > select your camera > tap Sound and make sure it’s turned on.
  • For recordings: Home > select camera > Settings > Advanced settings > toggle Record sound on.
• If you still can’t hear anything, check for a firmware update (next step).

Step 4: Check for updates

Keeping the app and device software up to date helps fix many problems.

• On your phone: Go to the App Store (iOS) or Google Play (Android) > search for “Roku Smart Home” > update if there’s a new version.
• In the Roku Smart Home app: Go to Account > Firmware update > if an update is available for your device, install it.

Step 5: If you still have issues

• Try restarting the camera: unplug it, wait about 10–30 seconds, then plug it back in.
• Confirm the camera is on the same Wi‑Fi network as your mobile device. If it’s not, go on to the next step.
• You may need to reset the device to factory settings. On most devices, you can do this by holding the Setup button on the bottom or back of the device for 10 seconds or by pressing the Reset button with a paperclip.

Troubleshooting

Why is the video grainy even though the Internet seems fine?

Even if Wi‑Fi is working, the signal to the camera might be weak. Try moving it closer or lowering the video quality in the app.

Why is there no sound, even though the video works?

Sound might be disabled in the app, or the mic might be blocked. Check the settings and physical placement.

Can my camera connect to 5 GHz Wi‑Fi?

Some may need 2.4 GHz Wi‑Fi. Check your router settings.