Why can I not change device settings in the Roku Smart Home app?
All of the settings on your Roku® Smart Home device are controlled in the Roku Smart Home mobile app. Issues updating your settings can be caused by problems with your smart home device or your mobile device. This article will help guide you through troubleshooting both devices.
How to change smart home settings
Many features of the Roku Smart Home devices, such as rules, event recordings, and detection settings, are managed in the Settings menu. Additional articles about different settings can be found under the Roku Smart Home category.
You can make changes to your device Settings in the app with the following steps:
- Tap Home
from the navigation bar - Select your device
- Tap Settings
in the corner - Make your changes
- Tap the Back
arrow to return to the device
After making changes, tap Settings again and check to verify your settings were saved.
How to troubleshoot your smart home device
Use the following steps to check that your smart home device is powered on, connected to the internet, and up to date.
Check power
- Check if the device is powered on. All smart home devices, except the Roku Smart Bulb SE (Color) and Roku Smart Bulb SE (White), have a status light. If the status light is off, your device is powered off.
If the device is OFF, refer to the other articles on troubleshooting power issues with cameras and doorbells, or bulbs and light strips.
Check that your device is online
Your device must be connected to the internet for you to control it with the Smart Home app.
- If you see Device is offline (error code 90), the app can't connect.
- Try restarting your Wi-Fi and follow the Wi-Fi troubleshooting steps.
Check your device for software updates
You can use the smart home app to manually check for a software update. Keeping your device up to date is important for it to work properly.
- Navigate to Settings > Device Info > Firmware Version
- Tap Update if there is an update available
Restart your device
Many issues can be resolved by restarting your Smart Home device and then trying to perform the action again.
Note: If an update is in progress or stuck, do not restart your Smart Home device. Restarting your device while an update is in progress can cause issues.
- Cameras:
- Restart from app Settings by scrolling down and tapping Restart, or unplug/re-plug your camera.
- The Outdoor SE camera has a power switch under the back cover—slide the switch OFF, wait 30 seconds, then switch it back ON.
- To restart the Roku Battery Camera, press the Setup button three times.
- Restart the Floodlight Camera by locating the breaker switch that controls power to your camera. Switch in OFF, wait for 30 seconds, then switch it back ON.
- Monitoring Hub: Hold the Reset button for 8 seconds
- Doorbells:
- Wired: Turn the breaker OFF and wait 30 seconds. Then turn the breaker ON.
- Wireless: Loosen the security screw at the bottom of the doorbell. Then, remove the backplate by sliding it down and press the Power button. Wait 30 seconds, then press it again to turn the doorbell ON.
- Bulbs: Switch them off, then on again
- Light Strips/Plugs: Unplug from power, wait 30 seconds, then plug back in
Troubleshoot your mobile device
Check Internet Connection
Your phone does not need to be on the same Wi-Fi network, but both the phone and the Smart Home device must be online.
Try connecting your tablet or phone with another Wi-Fi network, or switch to mobile data.
Check power mode
Check the smart home app for updates
- In the App Store (iOS) or Google Play Store (Android), make sure you have the latest version of the Roku Smart Home App.
Update device
- Make sure you are running iOS version 16.0 or Android version 9.0 or higher.
Use another mobile device
- If possible, try using another phone or tablet with the Roku Smart Home app.
Advanced troubleshooting steps
If you were not able to resolve your issue from the information in the previous sections, the general suggestions below are known to solve various issues.
Set up your device again
You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.
- Open the Home screen
- Tap the plus sign
from the navigation bar - Select Add device
- Select your device category and then select a device
- Follow the on-screen instructions
If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.
Reset your device
If setting up your smart home device again did not resolve the issue, you can factory reset it and then set it up again. This should be a last resort for troubleshooting purposes since it removes all preferences and settings. For help, learn how to reset your smart home device.
If it is difficult to access your smart home device to perform a reset, delete it from the smart home app instead.
- Open the Home screen
- Select your device
- Tap Settings
- Scroll to the bottom of the page and tap Delete device
After your device is reset or deleted from the app, visit the smart home devices category page and open the appropriate article to help you set up your device again.
Last updated at 3/13/2026 6:35:21 PM
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