Roku content and subscription refund policy
What is Roku's content and subscription refund policy?
All content and subscriptions purchased and managed directly by Roku are pre-paid, final, and non-refundable .
You’re responsible for all charges that are made by you through the payment method saved in your Roku account. For more information on the terms of Roku’s services, see The Roku Channel Terms of Use and Roku Account Terms. Looking for the refund policy for purchases of Roku devices? Visit customer order FAQs.Subscriptions automatically renew until canceled
Subscriptions automatically renew until you cancel. If you turn off auto-renew to cancel a subscription before your next renewal date, you won’t incur any future charges and the subscription won’t renew. You’ll have access to the subscription until the billing period ends.
No refunds are given for partial term cancellations. Free trials must be canceled before the free trial period ends to avoid recurring subscription charges. Go to my.roku.com/subscriptions to manage or cancel subscriptions that are billed and managed through Roku.For Disney+, Hulu, or Sling TV subscriptions: Contact Disney+ (888-905-7888), Hulu (877-824-4858), or Sling TV (888-394-6698) directly to manage or cancel or for billing questions, even if you’re being billed for it by Roku.If you signed up for a subscription directly through the streaming service provider, contact the provider directly for its credit and refund policy and for any questions about billing or cancellation.
More resources for Roku payments
If you have more questions about your Roku payment methods or subscriptions, the following resources may be helpful:
- Manage or cancel subscriptions through Roku
- If there's a charge you don’t recognize
- Add, update, or remove the payment method in your Roku account
Last updated at 2/18/2026 3:18:32 AM
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