Why does the promotion code for my special offer not work?

If you're having trouble redeeming a promo code for a special offer, we recommend you try the following. Note that you can only redeem a promo code once and you can only use 1 promo code per transaction.

• Enter the promo code exactly as it appears — promo codes are case-sensitive and certain characters (such as “0” and “O” and “1” and “l”) can be easy to confuse
• If you copied and pasted the promotion code, check that you did not include an extra space at the beginning or end of the code
• Check that the promo code is from Roku and not an app partner (for example, Netflix or Hulu): contact the app partner directly for any issues related to their promo codes
• Review the offer's details — for example, some offers only work with specific kinds of subscriptions, such as a monthly or an annual plan
• Check that the promo code has not expired
• Try a different web browser (for example, Chrome or Firefox)