Why is my Roku voice remote not controlling power and volume on my TV?

Can’t hear the setup music?

If you turn up the TV volume with the remote that came with your TV and still hear nothing:

• Make sure every device connected to your Roku supports audio over HDMI.
• Unplug any audio devices or receivers for troubleshooting. Learn how to set up your Roku device with an external audio receiver.

Can’t mute the music during setup?

If mute doesn’t work and Roku asks for your TV brand:

• Make sure nothing blocks the IR (Infrared) receiver on the front of your TV.
• Try removing extra devices connected to your TV, such as receivers and game consoles.
• Some TV brands (like Bang & Olufsen) may not be supported. Contact the manufacturer for details.

Remote controls power OR volume, but not both

You’ll repeat the sound test, but this time you’re purposely skipping the code you already tried so you can test a new one.

Power/volume not working sometimes

Your remote may be using IR, which needs a clear line of sight.

Test:

• Point remote at the TV. Does the volume work?
• Cover the front of the remote and point away. Did the volume stop working?

If volume stopped working, your remote is using IR.

To switch to CEC (which does not require aiming):

Note: Some TVs only support CEC for power, not volume.

Power and volume not working

Voice commands not working for TV power or volume

Voice commands use CEC, not IR. So if CEC is off, voice commands won’t work even if the buttons do.

• Turn on CEC in your TV’s settings.

Remote feels warm or hot

Your batteries may be damaged.

Note: Do NOT remove hot alkaline batteries.

What to do:

• Stop using the remote.
• Unplug the charging cable (if rechargeable).
• Place the remote on a hard, non-flammable surface and let it cool.