How to add, update, or remove the payment method in your Roku account?

Why does Roku ask for a payment method?

Roku asks for a payment method so that you can use use Roku Pay to quickly and easily start free trials, sign up for subscriptions, buy and rent movies, or purchase hardware or other merchandise with just a click. Signing up for a Roku account is free. Your payment method is only used for purchases.

Note: When you add a payment method to your account, you may see a $1.00 charge—this is a temporary authorization from Roku, which may appear on your account and disappear after a few days.

How to add a payment method to your Roku account

When you create a Roku account, you'll be prompted to add a payment method. You can also add a payment method anytime to your Roku account.

• On the Roku website: go to my.roku.com > My account > Update payment method to add or update your payment method
• On your Roku device: press Home on your Roku remote, then select Settings > Payment method > Update payment method

For security reasons, we recommend that you create a PIN to guard against any unwanted purchases.

How to update a payment method in your Roku account

• On the Roku website: go to my.roku.com > My account > Update payment method to add or update your payment method
• On your Roku device: press Home on your Roku remote, then select Settings > Payment method > Update payment method

How to remove a payment method from your Roku account

• To delete a payment method, go to my.roku.com > My account > Update payment method > Remove payment method (at the bottom of the page)

Before your payment method can be removed, you must turn off auto-renew to cancel any active subscriptions.

Accepted payment methods

• MasterCard
• Visa
• American Express (not available in France)
• Interac
• PayPal
• Discover (only available in the U.S. and Canada)
• Prepaid gift cards if the payment merchant (e.g., Visa, Discover) is accepted in your geographic region

Troubleshooting

Try the following to help resolve issues adding or updating your payment information:

• Make sure you entered card numbers correctly
• Try a different card or PayPal account
• Make sure your card has not expired or needs to be updated
• Try a different web browser such as Chrome, Safari, or Firefox
• Confirm your Roku device is connected to the internet by going to Settings > Network > Check connection