How to improve the Wi-Fi or wireless internet connection to your Roku streaming device

1. Restart your Roku and router

• Unplug your Roku device, your router, and your modem. Wait about 15 seconds.
• Plug the modem in first, then the router, then your Roku player.
• A full restart often fixes most connection problems.

2. Check your Wi-Fi signal strength and run a connection test

Use your Roku remote to check your current signal:

• Press Home
• Go to Settings > Network > About to see Signal strength (Poor, Fair, Good, or Excellent)
• Then select Check connection for a quick test of your signal and download speed

If the signal is Poor or Fair, that means your Roku device isn’t getting a strong Wi-Fi signal. Move on to Step 3 to improve it.

3. Improve placement and reduce interference

How your Roku player and router are positioned makes a big difference:

• Reduce distance: Move your Roku device and router closer to each other.
• Eliminate obstructions: Make sure there aren't any walls, cabinets, or large furniture between your Roku player and router.
• Avoid cabinets: Don’t place either device inside enclosed spaces.
• Re-orient router antennas: If your router has antennas, adjust them in different directions to spread the signal.
• Try elevated placement: Put both the router and the Roku device higher up, such as on a shelf.
• Move Roku away from the TV: TVs can block Wi-Fi signals, especially if you use a Roku streaming stick plugged directly into the back. Use the free HDMI extender to move it out from behind the TV.

After moving things, go back to Settings > Network > Check connection to see if your signal and download speed improved.

4. Reset your player's network connection

If your Roku device keeps failing to connect:

• Go to Settings > Advanced system settings > Network connection reset > Reset connection
• Then reconnect to Wi-Fi

5. Check your power source

If your Roku player shows a “low power” message or randomly restarts, plug it directly into a wall outlet instead of your TV’s USB port.

Advanced Troubleshooting Tips

If you’ve tried the basic fixes and the problem continues, these extra steps can help.

Reduce network congestion

• Other devices using Wi-Fi (phones, game consoles, or smart TVs) can slow your connection. Pause large downloads or streaming on other devices to free up bandwidth.

Eliminate wireless interference

• Keep your router away from cordless phones, microwaves, and baby monitors as these can weaken the Wi-Fi signal.

Connect to the 5 GHz network (if supported)

If your router and Roku both support 5 GHz Wi-Fi, switch to that network (usually named something like “MyNetwork_5GHz”).

• 5 GHz is faster and less crowded than 2.4 GHz.
• Some Roku player models can’t use certain 5 GHz DFS (Dynamic Frequency Selection) channels (50–64 or 100–144).
• If your Roku device doesn’t see your 5 GHz network, try changing your router’s channel to 36–48 or 149–165.
• Contact your Internet Service Provider (ISP) for help

Change your Wi-Fi channel manually

• Routers automatically pick a channel, but it’s not always the best one. Use a free Wi-Fi analyzer app on your phone to find a less crowded channel, then set that manually in your router’s settings.

Try Ethernet (if supported)

• If your Roku device or a compatible adapter supports Ethernet, connect it directly to your router.
• If everything streams smoothly, your Wi-Fi setup is the problem.

Update or replace your router

• If your router is older than five years, it may not deliver the speed or range you need for streaming. Newer routers (especially mesh or dual-band systems) often fix persistent Roku Wi-Fi problems.

Factory reset your Roku player (last resort)

If all else fails:

• Go to Settings > System > Advanced system settings > Factory reset.
• This erases all settings and starts fresh.
• You will need to set up all your Apps again.

IPv6 device compatibility

What is IPv6?

IPv6 is the newest way devices connect to the internet. It was created to replace the older system (IPv4) and helps make sure there are enough internet addresses for all current and future devices.

Devices that don’t support IPv6

All other devices support IPv6

All Roku devices not listed above support IPv6 today or will support it in the future. Newer Roku devices are built with IPv6 in mind and will continue to work.

Still Having Trouble?

Try connecting your Roku device to another TV or a different Wi-Fi network (like your phone’s hotspot).

• If it connects there, your home network setup is the issue. Contact Roku Support or your ISP for help checking your connection.